FAQ

 

What types of products do you offer?

Our store specializes in a curated selection of eco-friendly home goods and stylish accessories. This includes handcrafted candles and sustainable kitchenware designed to elevate everyday living while promoting environmental sustainability.

How do you ensure the sustainability of your products?

We are committed to quality and sustainability, sourcing materials that are environmentally friendly and ethically produced. Our products are designed to minimize environmental impact, ensuring that they not only enhance your home but also support a healthier planet.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags and in their original packaging. You will need to provide a receipt or proof of purchase to initiate a return.

How can I contact customer service for support?

You can reach our customer service team via email at shopelizabethandethan@gmail.com We are here to assist you with any inquiries or concerns you may have.

Do you offer exchanges for your products?

Yes, we do offer exchanges. The fastest way to ensure you receive the desired item is to return the original product and, once the return is accepted, make a separate purchase for the new item.

What should I do if my item arrives damaged?

We recommend inspecting your order upon reception. If the item is defective, damaged, or incorrect, please contact us immediately so we can evaluate the issue and resolve it promptly.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific item, please reach out to us.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.